We can't answer questions anymore when the SEB version isn't mentioned or when you don't confirm you tried it with the current version. Before asking any support question or reporting a bug, install the latest SEB version and try to reproduce the issue with the most recent version.
Only with updated SEB versions you can achieve the best possible security and stability of e-assessments. Please note our new update policy: We will only support the latest SEB version and will remove all older SEB versions after a grace period. SEB 2.4.1 fixes an issue which was reported to happen when using the SEB-Moodle Deeper Integration (available by default in Moodle 3.9 and as plugin for Moodle 3.7 and 3.8). SEB 2.4.1 for Windows is a maintenance release, which can be used if the refactored, more modern version SEB 3.0.1 misses a feature you need. Safe Exam Browser 2.4.1 for Windows 7, 8.1 and 10